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The EMB-NCR through its Environmental Education & Information Unit provided technical assistance to Manila’s Department of Public Services personnel on RA 9003 and Environmental Communication on August 2, 2016. Newly hired personnel who handles 24/7 Hotline for the City’s public services concerns especially on solid waste including those in-charge of IEC and monitoring the barangay’s compliance to RA 9003 actively participated and shared their experiences. EMB-NCR provides technical assistance to both formal and non-formal sectors through environmental education, information and trainings in compliance to RA 9512 otherwise known as the “National Environmental Awareness and Education Act of 2008”.